Skip to main content

User Privacy - Network Request Content Collection

We take privacy seriously and understand the need to balance having enough information to resolve errors with user privacy concerns.

We have designed an SDK that allows developers to specify which information to conceal from reported data. We are constantly improving these features, so please inform us promptly if there are privacy features you need that we do not currently support.

Collection Switch Control

Collection of network requests by the SDK requires activation via the console.

Out-of-the-box Privacy Configuration

The SDK does not record known sensitive headers, which include:

  • Authorization
  • Cookie
  • Proxy-Authorization

Other privacy headers can be configured via API or console settings.

Android

The SDK adopts an adapter-based collection approach. It provides default implementations that clients can customize. Below are the default supported features by KeyTone ListenCloud:

Feature ItemsDefault Policy
Network request address whitelistSupported, configurable via console
Network request address blacklistSupported, configurable via console
Request whitelist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
Request blacklist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
JSONPath-based collectionNot supported

iOS Privacy Controls

Privacy Control ItemsDefault Policy
Network request address whitelistSupported, configurable via console
Network request address blacklistSupported, configurable via console
Request whitelist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
Request blacklist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
JSONPath-based collectionNot supported

Web Privacy Controls

Privacy Control ItemsDefault Policy
Network request address whitelistSupported, configurable via console
Network request address blacklistSupported, configurable via console
Request whitelist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
Request blacklist, collects specified request headers, request body, response headers, response body from specified addressesSupported, configurable via console
JSONPath-based collectionSupported, configurable via console