User journey
The user journey focuses on restoring the "real user experience scene", records the user's real experience through the "session path" capability, and can track the abnormal events triggered in the user's use process. The "session path" is visualized through the "video backtracking" capability; Through the "user analysis" capability, it analyzes all the experience problems encountered by a single user from the perspective of a single user, helps enterprises break the boundaries between business and R & D departments, improves the problems of long time limit and difficult positioning of existing customer complaints, and makes the user journey function a favorable helper for customer complaint positioning.